Comments on: Become an Active Listener

By: How to Deal With Difficult Customers « Matthew Dent's Blog

How to Deal With Difficult Customers « Matthew Dent's Blog — Thu, 14 Jan 2010 06:21:44 +0000

[...] why will make it easier to satisfy their needs. This topic is closely related to a recent post on active listening because being able to listen will help you manage a difficult customer. How successful you are in [...]

By: Connected Communication « Matthew Dent's Blog

Connected Communication « Matthew Dent's Blog — Sat, 09 Jan 2010 06:40:49 +0000

[...] Become an Active Listener [...]

By: Matthew Dent

Matthew Dent — Fri, 08 Jan 2010 17:49:27 +0000

Kevin,
Too often we talk about communication and how it can be improved while not focusing on the listening aspect as much. Thanks.

By: Matthew Dent

Matthew Dent — Fri, 08 Jan 2010 17:46:57 +0000

Jason,
Great point, we do need to be actively listening when we are speaking as well as when we are listening to somone else speak. Thanks for the read!

By: jasonmartin530

jasonmartin530 — Fri, 08 Jan 2010 16:27:15 +0000

Great advice! From a speaker’s perspective, it is important to read those physical cues as well to be sure that instructions or important points aren’t being missed. I’ve found myself reeling a person back in when I see them zoning out to be sure that what I’m telling them isn’t being missed.
- Jason

By: Kevin Porter

Kevin Porter — Fri, 08 Jan 2010 15:58:24 +0000

Matthew,

This is an important topic. Communication fails without the ability to listen. The summary at the end of the conversation is extremely valuable in my opinion.

Thanks,
Kevin