We are in the people business, not the suit business, says George Zimmerman. The company thrives on providing excellent customer service and getting men in and out of the store. Men’s Wearhouse believes if your employees are happy and enjoy working for the company, they will be in a better mindset when it comes to employee interaction. They believed in treating the employee as they would treat a potential customer. In doing so they were building a culture that was loyal and enjoyed coming to work. This “high touch” organization was breaking through barriers and standing alone as a competitor in men’s business clothing.
The company believed in continued interaction, involving the upper management with the front line staff. They believed in a constructive criticism which engaged the employees and built them up for future success. The constructive criticism was a direct link to “tapping untapped human potential” within his employees. This was a very loyal staff which really enjoyed how they were treated and showing up and performing at work.
The success of the company could be directly linked to training and a “high touch” organization. Each of the managers was known by name and George made sure to recognize them when he would appear in the stores. Even going out of the way to shoe up to 26 Christmas party’s was pretty amazing. When you are that involved and genuine with your employees they are going to thrive. The training program is pretty remarkable and the success is supposedly due to tapping untapped potential within the employees. From Sales University to Suit University the training is there and a continued hand on approach allows the management to constantly massage the culture they expect out of the employees.
I believe the key to a continued success within this company will be the hands on approach and continued training. The constructive criticism is also a huge plus for building the employees up and molding them into the future managers. Continued promotion within will keep the employees on track striving for continued growth and success. The training will become a vital mechanism when it comes to staying on board with its competitors and implementing change.
